Refund policy
Last Updated: August 2, 2026
At Orwix, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
If you have any questions, please contact us at:
Email: support@theorwix.com
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all original accessories and documentation, if applicable.
Please contact our support team before returning any item so we can provide return instructions.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:
- Personal care products
- Opened consumable items
- Gift cards
- Downloadable digital products
- Clearance or final sale items
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
We'll review your request and provide a replacement or refund where appropriate.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please note:
- Credit card refunds typically take 5–10 business days to appear, depending on your bank or payment provider.
- Shipping fees are generally non-refundable unless the return is due to our error.
Exchanges
We only replace items that are damaged, defective, or incorrect.
If you need an exchange, please contact us at:
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After this period, your order may already be processed or shipped and can no longer be cancelled.
Return Shipping
If the return is due to:
Our error (incorrect, damaged, or defective item)
- We will cover the return shipping cost where applicable.
Customer preference (change of mind, wrong size, no longer wanted)
- The customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law.
Lost Packages
If your package appears lost during transit, please contact us.
We'll work with the shipping carrier to investigate and help resolve the issue.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you've completed these steps and still haven't received your refund, please contact us at:
Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us:
Orwix
Email: support@theorwix.com