Shipping policy
Last Updated: August 2, 2026
Thank you for shopping with Orwix. We are committed to delivering your order as quickly and efficiently as possible.
If you have any questions about your shipment, please contact us at:
Email: support@theorwix.com
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with your tracking information.
Please note that processing times may be slightly longer during holidays, promotional events, or periods of high order volume.
Shipping Time
Estimated delivery times:
| Region | Estimated Delivery |
|---|---|
| United States | 7–14 Business Days |
| Canada | 7–15 Business Days |
| United Kingdom | 7–14 Business Days |
| Australia | 7–15 Business Days |
| Europe | 7–15 Business Days |
| Other Countries | 10–20 Business Days |
Please note that these are estimated delivery times and are not guaranteed.
Shipping Cost
Shipping charges are calculated at checkout unless otherwise stated.
From time to time, Orwix may offer free shipping promotions on selected products or order values.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–72 hours to update after the package has been dispatched.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your local authorities.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Delivery Delays
While we work with trusted shipping partners, delivery times may occasionally be affected by factors beyond our control, including:
- Customs inspections
- Weather conditions
- Public holidays
- Carrier delays
- High shipping demand
- Incorrect shipping information provided by the customer
We appreciate your patience in these situations.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If you notice an error, please contact us immediately at:
If your order has not yet been processed, we will do our best to update the shipping information.
Once an order has been shipped, we cannot guarantee that address changes can be made.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact us.
We will work with the shipping carrier to investigate and assist in resolving the issue as quickly as possible.
Split Shipments
If your order contains multiple items, they may be shipped separately from different fulfillment centers.
In such cases, you may receive multiple tracking numbers, and items may arrive on different dates.
Contact Us
If you have any questions regarding shipping, please contact us:
Orwix
Email: support@theorwix.com